Returns & Exchanges

At Wine Solutions, we strive for excellence in every bottle, but if your selection is damaged or corked, we offer a 30-day return policy for a full refund or exchange. Due to the perishable nature of our products, all returns must be pre-authorized and shipped in their original protective packaging.

1

Contact Customer Support

Email our team with your order number and a brief description of the issue to receive a Return Authorization (RA) number.

2

Document the Issue

For damaged or spoiled wine, please provide a clear photo of the bottle and the cork to help our quality control team verify the claim.

3

Pack and Secure

Place the bottle back into its original specialized wine shipping container to ensure it is protected from temperature fluctuations and breakage during transit.

4

Ship and Track

Affix the provided prepaid shipping label to the box and drop it off at any authorized courier location, keeping a copy of the tracking number for your records.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing